Custom Workflow
Some workflows don't fit a template. High-stakes operations, unusual data sources, complex escalation trees, regulatory exposure these are exactly the problems we were built for. Tell us what eats your team's time and we'll scope what a supervised agent could own.
When standard use cases don't fit
Most automation projects fail at the edges the exceptions, the compliance requirements, the corner cases that the template didn't anticipate. Custom workflows need a team that designs for failure modes first, not last.
- The workflow involves regulated data or high legal exposure
- The failure modes are real and consequential, not just inconvenient
- The process doesn't map cleanly to any standard use case
- Prior automation attempts have failed at the edges
How a custom engagement works
Audit
We map the full workflow, document every exception and failure mode, and identify where an agent can own work versus where a human must.
Design
We design the agent architecture, oversight model, escalation logic, and governance policy before writing a line of code.
Build
We implement the agent, connect it to your stack, and run it in shadow mode against real work to calibrate before go-live.
Operate
We stay accountable for uptime, quality, and tuning post-launch under a managed-service model.
Governance by design
Every custom engagement is built around an oversight model designed before the first line of code. We identify every decision point that requires human judgment, every audit trail that compliance requires, and every escalation path that a failure mode demands.
The work, in practice.
From zero to production in weeks.
Audit
Workflow mapping, exception catalog, failure mode analysis, governance design.
Build
Agent implementation, stack integration, shadow mode calibration.
Go-live
Supervised launch with daily governance check-ins and rapid tuning.
Operate
Managed service: uptime SLA, monthly governance review, continuous tuning.
More case studies from the floor.
Let’s deploy
Custom Workflow.
30 minutes with our team. We’ll walk through your specifics the integrations, the failure modes, the shape of a 6-week pilot.